AWS Contact Center Engineer

ABBTECH Professional Resources
May 27, 2023
Washington, DC
Job Type


Clearance: Secret

Role/ Skills: AWS Contact Center engineer

Role Description:

AWS Contact Center engineer with a solid hands on development background and the ability to learn quickly. Proven record of using customer experience and engagement tools in the AWS technology stack.

Working knowledge and experience with the following:

AWS Operational Services:

  • Comprehend, Connect, DynamoDB, Lambda, Lex, S3, Transcribe, Polly, Pinpoint

AWS Management Services

  • CloudFormation, CloudTrail, CloudWatch, IAM, KMS, Systems Manager, Secrets Manager

  • Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement.

  • 1+ year of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform

  • Knowledge in legacy contact center’s and IVR’s, with associated business tooling

  • You’ll have hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.

  • Scripting capability and the ability to develop AWS environments as code

  • A mindset of automating everything, with experience demonstrating this.

  • Gov cloud automaton tooling and scripting experience – CFN, Terraform, Ansible, and Jenkins.

  • Code/Scripting capabilities (Python, JAVAScript/NodeJS)

  • API integration experience

  • Knowledge of CRM solutions and integrations with contact centers like Amazon Connect

  • AWS Associate or Professional certifications

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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