AWS Contact Center Engineer

GridIron IT is seeking a AWS Contact Center Engineer local to the DC Metro area.

Active Secret Clearance required!
AWS Contact Center engineer with a solid hands on development background and the ability to learn quickly. Proven record of using customer experience and engagement tools in the AWS technology stack.
Working knowledge and experience with the following:
AWS Operational Services:

• Comprehend, Connect, DynamoDB, Lambda, Lex, S3, Transcribe, Polly, Pinpoin AWS Management Services
• CloudFormation, CloudTrail, CloudWatch, IAM, KMS, Systems Manager, Secrets Manager
• Proven experience with at least 2 AWS AI services (Amazon Comprehend, Lex, Rekognition, Polly, Textract, Translate, Transcribe), ideally in conjunction with customer experience and engagement.
• 1+ year of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform
• Knowledge in legacy contact center's and IVR's, with associated business tooling
• You'll have hands-on keyboard AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
• Scripting capability and the ability to develop AWS environments as code
• A mindset of automating everything, with experience demonstrating this.
• Gov cloud automaton tooling and scripting experience - CFN, Terraform, Ansible, and Jenkins.
• Code/Scripting capabilities (Python, JAVAScript/NodeJS)
• API integration experience
• Knowledge of CRM solutions and integrations with contact centers like Amazon Connect
• AWS Associate or Professional certifications

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support. Gridiron is an Inc. 5000 2022 recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.